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FAQ's

Find answers to frequently asked questions below...

Order Status

Has my order shipped?

Click the "Account / Order Status" link at the top left hand side of our site to check your orders status. We will send you an email when your order has left our shipping department. Each product has a shipping availability on the product page. This tells you how long before your item will ship out. Then allow for the appropriate number of shipping days depending up your shipping method chosen at checkout.

 

How do I change quantities or cancel an item in my order?

Click the "Account / Order Status" link at the top left hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

 

How do I track my order?

Click the "Account / Order Status" link at the top left hand side of our site to track your order.

 

My order never arrived.

Click the "Account / Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

An item is missing from my shipment.

Click the "Account / Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

My product is missing parts.

Click the "Account / Order Status" link at the top left hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

 

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

 

My Account

How do I create an account?

1. Click the "My Account / Order Status" link at the top right side of our site.

2. Enter your email address.

3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

 

How do I edit my account information?

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

 

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

 

I forgot my password.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

 

How do I return my product?

Please click here for more information on returning an item.

 

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

 

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

 

When will my order ship?

Please see each individual item page for more information on the availability of each item. The product availability tells you how long before the item will leave our shipping department. Then allow the appropriate number of in transit shipping days based on your shipping method chosen at checkout. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

 

International Shipping

Do you ship to my country?

We currently ship only the the U.S. and Canada.

 

What are my payment choices?

International Checkout offers a secure payment portal for Visa Card, MasterCard, Discover Card, American Express, JCB Card, Diner's Club Card, PayPal and Bank Transfer. Visa Card, MasterCard, and JCB Card payments will be processed in your local currency.

 

When will my order ship and what are my shipping charges?

We will ship your order after we receive payment from you, and as specified on the product availability on the items you ordered. Orders usually ship out within 4 to 6 business days. (Business days are Monday through Friday, not including weekends) Then allow for the appropriate number of in transit shipping days depending upon the shipping method you choose during checkout.

 

International Checkout provides two shipping options:

•Standard Shipping: delivery in approximately 8 – 20 business days

•Priority Shipping: delivery in approximately 4 – 10 business days

Please note that transit times are estimated and do not include any delays caused by customs.

 

To determine the cost of shipping and handling to your destination, please follow these steps. No personal or payment information will be required and you will not be obligated to place an order.

1. Select and add all of the items you wish to purchase to the shopping cart and select the “International Checkout” button.

2. Select your payment method (the payment method you choose will not affect the cost of shipping and handling).

3. Select your billing and shipping country.

4. Select your shipping method (Standard or Priority) and whether you would like to prepay duties and taxes.

5. You will see an all inclusive price for all of the costs associated with your order, including delivery.

 

What is the return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

  

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

 

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

 

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Pricing and Billing

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

 

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

 

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse, which is located in Washington state.

 

I have a question on my charges.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer support for further assistance.

 

I need a copy of my receipt/invoice.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

 

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

 

When will my credit card be charged?

Your credit card will be charged within 24 hours prior to shipment of your item(s).

 

Buyers Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

 

How do I find my product?

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

 

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top navigation menu & bottom of our website. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer support for assistance.

 

How do I use a coupon?

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

 

Additional Support

How do I contact you?

Please click here for our company contact information.

 

Jewelry Care

How do I take care of my silver jewelry

Please click here for more on cleaning and maintaining your silver jewelry.